Returns & Exchanges
Due to the perishable nature of our fresh-baked goods, we are unable to accept physical returns; however, if your order arrives damaged or incorrect, we are committed to making it right with a replacement or refund.
Contact Support
Email our team within 24 hours of receiving your delivery with your order number and a brief description of the issue.
Provide Documentation
Please attach clear photos of the packaging and the cookies to help our quality control team verify the damage or error.
Review Process
Our team will review your claim within 1-2 business days to determine if a full refund or a fresh replacement shipment is appropriate.
Resolution
Once approved, replacements are baked and shipped immediately, or refunds are issued to your original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing